Before you submit a request.
Coverage, access and safety.
Your project. All in one place.
Open your invited customer or partner workspace to follow milestones, review shared documents and raise a service request.
Use the account provided by your NESCA contact. For access, email the team with your project reference.
- 01SubmittedYou describe the issue, where it is and when it began, from Project care in your workspace.You
- 02AcknowledgedThe team reviews the request against your project information and contract.NESCA
- 03In progressUpdates and any questions for you are posted to the same request.NESCA
- 04Waiting for customerIf the team needs more detail, your reply stays with the request.You
- 05ResolvedThe outcome stays with the request, alongside your project records.NESCA
In your workspace
Four things you can do there.
Follow your project
Milestones and documents shared with your account. Homeowners can review project invoices; partners follow assigned design work and revisions.
Ask for aftercare
Submit maintenance, snag or warranty enquiries from Project care. The team reviews the request and posts a response in your workspace.
Keep a useful record
Handover documents, product details and maintenance records stay together. Upload photos through your project documents and mention them in your request.
Share feedback or a referral
Tell us about your project experience, or ask about referring someone to NESCA. Obtain permission before sharing another person’s contact details.
Project enquiryGood to know
Does submitting a request confirm warranty coverage?
No. Coverage depends on your contract and the issue reported. The team reviews the project information before confirming the next step. A submitted request does not book a visit or authorize paid work.
Who can see my project information?
Your account is linked to projects assigned by Nesca. Customers and partners see documents shared with their role and their own care requests. Authorized Nesca staff manage delivery and support.
What if the issue may be unsafe?
Avoid the affected area and contact the responsible site professional or local emergency service when necessary. Online requests are reviewed by the team and are not an emergency response service.