Your enquiries
When you submit the project form, Nesca stores your name, email, optional phone number, location, project type, message and available referral/campaign information so its team can review and respond to your enquiry. Submission is separate from any marketing consent.
NESCA AI Assistant
NESCA AI Assistant sends your messages to OpenAI to generate answers. Successful conversations are saved for the Nesca team to review and support enquiries. Please avoid sharing sensitive personal information in chat. AI answers can be inaccurate; the team should confirm project-specific advice, quotations and technical details.
Your browser keeps the current chat in session storage, which you can clear with the reset button in the chat. Resetting the chat clears the browser copy; contact Nesca if you also want the saved conversation removed.
Voice conversations
Voice starts only when you select it and allow microphone access. Audio is sent to OpenAI to understand your speech and generate spoken replies. Nesca saves the conversation transcript, duration and AI summary for enquiry support.
Calls are recorded. Where your browser supports it, the audio of the call (your voice and the assistant’s replies) is uploaded during the call and stored on Nesca’s server, up to about 12 MB per call. Recordings are available only to authorised Nesca team members, who can play them back in the administration portal to review the enquiry and the assistant’s performance. They are not used for advertising or to train AI models. If your browser cannot record, only the transcript is saved. Please do not share sensitive personal information on a call.
Muting pauses your microphone, and ending or closing the call stops both the call and the recording. Switching tabs keeps your call active; use Mute or End to control your microphone. Calls are limited to ten minutes. To ask for a recording or transcript to be deleted, email contact@nesca.in with the approximate time of the call.
Your project workspace
The secure portal stores project briefs, designs, photos, approvals, estimates, payment records and account activity. Access depends on your assigned role and project. Online payment details are handled by the configured payment provider; Nesca does not store card details. AI price estimates use published market references and any verified comparable project costs, with assumptions shown for review.
callsphere-email-agent and Google data
The callsphere-email-agent integration lets authorized NESCA administrators connect a Gmail mailbox. It requests permission to read messages and settings and to send email. The current integration searches and reads message content and headers and sends drafts that the requesting administrator has confirmed. It does not request permission to delete Gmail messages.
Relevant message content and the administrator’s instructions are transmitted to OpenAI to provide the requested assistant response or draft. Administrators can see shared assistant history, including any email information included in answers, saved drafts, and sending records. Only connect a mailbox you are authorized to share with the NESCA admin team.
OAuth client secrets and mailbox refresh tokens are stored encrypted on the server. The app stores the connected email address, saved conversations and drafts, confirmation and sending status, and access audit records. These records are retained until deletion is requested; copies can remain in operational backups until those backups are removed. Do not send passwords or access tokens in a deletion request.
Disconnecting Gmail removes the stored refresh token and stops future use of that connection. You can also revoke access in your Google Account. Disconnecting does not automatically remove earlier chat content, drafts, or emails already sent. To request deletion of retained Google data or ask about the integration, email callsphereny@gmail.com and identify the mailbox and relevant conversations.
Google user data is used to provide the requested email-assistance features. The app does not sell it, use it for advertising, or use it to train its own generalized AI models. Google data use and transfer must comply with the Google API Services User Data Policy, including its Limited Use requirements.
Essential storage
The public website does not use advertising or analytics cookies. Browser session storage preserves referral/campaign information for the current browsing session. The separate administration portal uses a secure session cookie for authorised team members. Request identifiers are used to limit abuse of forms and the chatbot.
Requests and contact
To ask about, correct or request deletion of your information, email contact@nesca.in. Include your enquiry reference, or the approximate time and content of your chat, to help the team locate it.